![Kardiel Modern Accent Chairs](images/returns-main.jpg)
Returns / Refunds
Mistakes happen. We get it. If its not working out, we are here for you.
365 Day Furniture Return Promise
Need more time to decide? We give you a full year from the time of receipt to decide whether it’s right for you.
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Returns & Refunds
If it's not working out, no problem we get it.1-15 Day Returns
Returns can be initiated online within 15 days to return your item(s) with all restocking fees waived. Return shipping costs apply.
16-365 Day Returns
Returns can be initiated online between 16 and 365 days. Return shipping costs and our standard 15% restocking fee apply.
Return Policy
Before we schedule a return pick up, the item must be repackaged in it's original carton with the original interior packaging in place. Returns also have to be in new, re-sellable condition. Once they leave you, returns usually arrive back to us in 7-10 business days. The original & return shipping costs are deducted from the order. Refunds are issued back to the original payment method, once your item(s) is (are) received and inspected.
Email: Service@kardiel.com to initiate your return.
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Cancelations
In stock items: Orders can be canceled at no cost for up to 24 hours. Return shipping costs apply to orders that cancel after they ship from Kardiel’s warehouse.
Special Orders: Special Orders can be canceled at no cost until they ship. Return shipping costs apply to orders that cancel after they ship from Kardiel’s warehouse.
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Shipping Protection.
Relax, your Kardiel furniture delivery is protected against loss & damage. Please inspect and report any damage within 2 days of receiving your item.
Need to file a claim? Email Service@kardiel.com a copy of the delivery receipt with noted damage to initiate a damage claim.
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